Chase Bank APP, website shut down


S MENTAL STATE. HE REMAINS BEHIND BARS. SYAN RHODES.>>>WILD STORY. NOW TO A BREAKING NEWS ALERT CHASE CUSTOMERS ARE DENIED ACCESS TO ACCOUNTS.>>THIS IS HAPPENING TO PEOPLE TRYING TO BANK ONLINE SPECIFICALLY. JOHNATHAN MARTINEZ IS LIVE FOR US TODAY. WE KNOW THE BANK HAS CONFIRMED THE WEB SITE ANAPP ARE DOWN.>>Reporter: IT APPEARS IF THAT IS THE CASE. WE ARE AT THIS CHASE BANK LOCATION ON THE NORTH SIDE. IT IS BUSINESS AS USUAL, FROM WHAT WE CAN TELL. WE CAN ALSO TELL YOU MANY ACROSS HOUSTON AND THE NATION ARE HAVING TROUBLE ACCESSING THEIR BANKING INFORMATION ONLINE AND THROUGH THE MOBILE APP. IT’S BEEN THAT WAY SINCE ABOUT 2:00 THIS AFTERNOON. AMONG THE ISSUES, THE BANK ACCOUNTS ARE SHOWING BALANCES ARE NOT AVAILABLE. THIS IS WHAT MOBILE USERS ARE EXPERIENCING WHEN THEY TRIED TO ACCESS THEIR ACCOUNTS ON THEIR SMART PHONES OR ONLINE. A SHORT TIME LATER MANY APP USERS WERE NOT ABLE TO LOG ON ALTOGETHER AND GREETED WITH A MESSAGE THAT REEDS WE ARE TEMPORARILY UNABLE TO CONNECT YOU TO CHASE AND WORKING TO RESTORE ACCESS AND ENCOURAGE YOU TO LOG ON LATER, THANKS FOR YOUR PATIENCE. SO FAR THE ONLY RESPONSE HAS COME VIA TWITTER FEED SHORTLY AFTER THE PROBLEM STARTED. THEY ARE SAYING, QUOTE, WE ARE WORKING TO RESTORE FULL ACCESS TO OUR WEB SITE AND MOBILE APP. WE APOLOGIZE AND APPRECIATE YOUR PATIENCE. THAT BRANCH IS OPEN. FOLKS ARE ABLE TO GET THEIR MONEY THROUGH THE DRIVE-THRU, FROM WHAT WE CAN TELL. IT DOES NOT APPEAR TO BIM PACTING ATM USAGE. WE WILL STAY ON TOP AND BRING YOU UPDATES AS SOON AS WE GET THEM.

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