(Narration): For thousands of people every day, we are more than skyscrapers and investments, more than checks and credit cards, more than numbers, more than loans, more than money. We see ourselves through the eyes of the people we serve. The individuals, the businesses, the communities, and countries we work with. For them, it’s not just what we do, but who we are. Matt Zames, Chief Operating Officer, JPMorgan Chase: Our people are, by far, our most important asset. No question about it. Matthew Parrish, Security Guard JPMorgan Chase: You can make somebody’s day by just saying, “Good Morning.” Jamie Dimon, Chairman and CEO of JPMorgan Chase: I want the people here to treat CEOs and the people in the mailroom the same way–with respect. Thasunda Duckett, CEO Auto Finance, Chase: People come to work every day with a passion to help. Matt Zames, Chief Operating Officer, JPMorgan Chase: Always doing the right thing, dedication to our fellow employees and commitment to our communities. That’s what wakes me up every morning, wanting to come to work. Jimmy Lee, Vice Chairman, JPMorgan Chase: We have an accountable culture, a responsible culture, a courageous culture, a culture with spine and courage. And that’s a culture that you can feel proud of. (Narration) We are 260,000 people who believe in what we do. Marianne Lake, Chief Financial Officer, JPMorgan Chase: Whether it’s a business trying to grow, whether it’s a municipality trying to build a road or recover from a hurricane. We’re just helping people live their lives. Mary Erodes, CEO Asset Management, J.P. Morgan: You help a client figure out how much they need to save so they can send all four of their kids to college someday, and what age they can retire and live comfortably. That’s when it all comes together. Tony Glover, Head of HR Consumer Bank Chase: Maybe it’s a mortgage. There’s a husband and a wife, potentially, just bought their first house and they get the keys and they go and sit in the empty house and hug each other and cry, right? It’s a big deal. Thasunda Duckett, CEO Auto Finance, Chase: This is where people are going to raise their kids. This is the foundation. (Narration) We never back away in hard times, we never stop lending, we never lose sight of the people we serve. Their stories are our story. Emmett Vollenweider: Head of Customer Experience & Branch Administration, Consumer & Community Banking, Chase: One of the things we’ve got to do well, is get to know our customers. Not just their names; you have to know what their dreams are. What they aspire to be. Chase Customer: My son always wanted to make monster movies, so we drove from Philadelphia to Los Angeles so he could pursue his dreams. It was bittersweet. I was really enjoying our time together, but each day, in the back of my mind, I’m thinking, that’s one day closer when, you know, we we say goodbye. Eric O’Neill, Chase Customer: Wow, now we’re here. The fun trip is over with. Now I have to sort of build a life out here. Nestor Aguilar, Assistant Branch Manager, Chase: One of the greatest things about my job is the customer interactions that I have. I was really impressed by Nestor and Chase. I contacted another bank in Los Angeles before driving out with my son. The feeling was, they just weren’t that interested. But when I stopped in Chase, it was a complete different story. I felt like I had a friend there. Spent a lot of time with us discussing different accounts. Interested in Eric, suggesting places where he could live. Just really did a good job of making us feel “Hey this is one less headache we have.” Nestor Aguilar, Assistant Branch Manager, Chase: At the end of the day, it’s not about just opening a checking account. But it’s about making a father feel a little bit better, saying goodbye to his son. Doug Petno, CEO Commercial Banking Chase: We can start when a company is just an idea. Our clients are the ones ultimately taking the risk. And they’re the ones with the dream. We are there to cultivate that dream and to build their company and they’ll never forget us for that. Adam A. Lewis, VP Relationship Manager Business Banking, Chase: I like companies that are in the local Bay Area, that produce something. Laurie Hyman, Owner, Green Toys: All of Green Toy’s products are made from 100% recycled milk jugs. Robert Von Goeben, Owner, Green Toys: We manufacture locally, warehouse locally, and do everything in a very small carbon footprint. We now export our toys to over 75 countries. Once your market goes global, you have to have a lot of product to be able to sell, which is inventory, which is planning, which is cash. We needed some help. Adam A. Lewis, VP Relationship Manager Business Banking, Chase: Because Chase is their bank, that they can grow internationally. Laurie Hyman, Owner, Green Toys: We needed to understand how to do business in the international market. And, really, Chase has helped us so much. Adam A. Lewis, VP Relationship Manager Business Banking, Chase: It’s very rewarding to see the growth of a company, and to know that I had a part in helping make that happen. Laurie Hyman, Owner, Green Toys: You take a milk jug, and put it next to this toy, and you say “This created this.” It’s an inspiration not just for kids, but for anyone, to come up with new ideas, new businesses to hopefully change the world, or, at least, make a little bit of a difference. Priscilla Almodovar, Head of Community Development Banking, Chase: We view it as our job to invest in communities where we do business, where employees live, where customers are. Tim Ruby, Healthcare Area Manager Government, NFP & Healthcare, JPMorgan Chase: At JP Morgan Chase, we are investing in values and ideas that we believe in as a company. Children’s hospital is a pillar of this city. And we knew the importance of this project and we put a commitment for financing to the hospital of $196 million in April of 2008. Pat Magoon, CEO Lurie Children’s Hospital of Chicago: We could not have had a better partner than JP Morgan Chase. And they get our mission. They have that passion. Tim Ruby, Healthcare Area Manager Government, NFP & Healthcare, JPMorgan Chase: Whether it’s the CT scanner that looks like a submarine, or the fire engine, or the different things that really take their minds off of the fact that they’re there because they’re sick. I think that makes it easier on the kids, but also, a lot easier on the families that are going through very difficult times as well. When people come to our institution, they’re looking for hope. It’s just a wonderful, heartwarming place. Jamie Dimon, Chairman and CEO of JPMorgan Chase: There’s no class of citizen that has done more for this country than the military. Jeff Davis, US Veteran & Branch Manager, Chase: I’m a command sergeant major in the army reserve. And I am a Chase branch manager. Jamie Dimon, Chairman and CEO of JPMorgan Chase: These veterans are highly trained, they know all about teamwork, and they just want to be given a chance. Veteran 1: I was a commission officer at 23. Veteran 2: I’m very proud to work for Chase. Jeff Davis, US Veteran & Branch Manager, Chase: I’ve actually been mobilized three times in the time that I’ve employed with the bank. I have unwavering support from my immediate management team all the way up to Mr. Dimon, himself. Veteran 2: The hardest transition as you get further in the military is, you know it’s going to end one day. Jeff Davis, US Veteran & Branch Manager, Chase: Last year we hired over 3,000 veterans. Jamie Dimon, Chairman and CEO of JPMorgan Chase: It really lifts up the whole company. Jeff Davis, US Veteran & Branch Manager, Chase: It’s about giving back to our community, giving back to each other. And doing the right thing. (Narration) I think we’re part of the fabric of America. All you can do is your share. If you personally are a good parent, or friend, or father, or brother, you made it a better world. I’m very proud of what this company was able to do all these years. Chris Harvey, CEO Latin America Private Bank, J.P. Morgan: It’s not just business, it really is doing good. Jamie Dimon, Chairman and CEO of JPMorgan Chase: I’m what it did to the crisis, I’m proud of it’s heritage. Pablo Sanchez, National Manager Consumer Banking, Chase: The values that we espouse every day aren’t just on a card or a mission statement. Priscilla Almodovar, Head of Community Development Banking, Chase: I am proud to work for a company that, from the top, views it as their responsibility, as their job to strengthen communities. Eileen Serra, CEO Chase Card Services, Chase: We’re very focused on the promises we make and I’m very proud of the fact that we are focused on delivering against those promises. Carlos Hernandez, Managing Director, Global Head of Investor Services, JPMorgan Chase: It’s not just doing good for you shareholders, it’s doing good for your clients and your communities. Matt Zames, Chief Operating Officer, JPMorgan Chase: My values, as an individual, are entirely consistent with the organization’s values. Andrea Petroni, Managing Director, Head of Latin America HR Marketing Communications & Philanthropy, JPMorgan: I believe in good, and I believe in good positive thinking, where doing the right thing is the most important thing. Gordon Smith, CEO Consumer & Community Banking Chase: When people get really energized in a company about doing what’s right, it becomes unstoppable. How could you not feed off that energy? Tony Glover, Head of HR Consumer Bank, Chase: We make a big, big difference in people’s lives everyday. Kelly Coffey, Deputy CEO US Private Bank, JPMorgan: We’re not just there for the moment, we’re there for the long haul. Thasunda Duckett, CEO Auto Finance, Chase: We’re a company that’s relevant in communities, we’re a company that’s there, you know, when it matters most. (Narration) We build relationships, we grow businesses, we support communities, we advise countries, we take care of our own. Every day, we show the world who we really are. We are tellers, branch managers, CEOs, mothers, fathers, sisters, brothers, loyal friends, trusted partners. We are Chase.