F.U. Tube: Freedom and Omo

Hello and welcome to FUtube. First up tonight we have a customer who’s
unhappy with well known furniture retailer Freedom! Ok, not that unhappy. But not far off
I want to say a big FU to Freedom Australia. A couple of years ago, Gabriella paid Freedom Australia about four
and a half thousand dollars for a Dahlia sofa set
which was upholstered with a fabric called “Shell Austria”? Hmmm maybe that’s why Freedom says
the Dahlia has a “sophisticated silhouette”? Anyway
Approximately 2 months after getting the sofas, I began to notice the fabric bobbling and
pilling. Now I don’t actually think of bobbling as
a problem, though that is just a personal opinion. pilling on the other hand – which is where small balls
of fabric appear all over the upholstery – can that be a problem? Yes it can. Gabriella says the pilling was quite bad. Tho it could’ve been worse. The pilling on the sofa from the Freedom TV
ad was so extreme that the presenter actually slid
off. In july of 2017, we finally had had enough
we contacted Freedom again. They sent out an independent technician to do a report.
And by “independent”, they mean a “specialist” contractor with 100% Freedom … dependent
income. And the technician took a bold stand in support
of Freedom. He determined that it was not a warranty issue
Cos the thing is, on their website Freedom says:
Temporary pilling can happen with some fabrics. This isn’t considered a fault
And Freedom told us the sofa came with this “Information label”
Pilling should not be considered as a fault. “Should not be considered a fault”? The mind bobbles
But that’s exactly what freedom told Gabriella. It is with regret that we confirm that following
the independent site inspection, the pilling is not deemed a manufacturing fault. And this shows, yet again, why the consumer
guarantees in the Consumer Law are superior to a warranty from a manufacturer or a store. With a warranty in a contract, the business
can try to just define problems away like in that Freedom “Information Label”. Killing should not be considered as a fault
Fair enough. But you can’t “additional information”
your way out of the consumer guarantee of acceptable quality, which includes being reasonably
durable. The standard is what’s reasonable
not what the business says. Sure, “Wear and tear” is inevitable with
any product. (Actually “wear” is, I’m not so sure
about tear). But a little bit of pilling won’t always be
a product failure. And there are ways you can deal with pilling
yourself: there are de-pilling tools, and DIY options. Apparently, you can shave the pills off sofa
fabric Though I didn’t find that very effective. But Freedom is not free to just say any and
all pilling is not their problem. Gabriella
thought the pilling on her couch was a major failure. Plenty of other Freedom customers seem to
think the same thing. the pilling was overwhelming … fabric quality
was poor …. The couch started pilling badly from day one … within 1 month we started
noticing pilling … within the first month it started pilling and fraying … all the
cushions were covered in pills … severe pilling occurred after just three months … the
cushions have started pilling really badly But even though Gabriella was a paid-up member
of Freedom’s customer loyalty program, Freedom did nothing. we will not be taking this claim any further
Freedom! Gabriella didn’t give in though. She complained to Consumer Affairs,
cos she knew – as another FUtuber once said freedom is not given it must be won
And eventually, Freedom was defeated! Hooray! That sounds wrong. Anyway, we were told by Freedom’s Bobblehead
of Marketing there has been a breakdown in our customer
service process Gabriella elected to receive a full refund. So the happy ending to this FU is that Gabriella
has had her Freedom taken away from her. You can take your beloved sofa too! Our next FU is about … MOO? OMO! And Jon’s got some dirt on them. I noticed that Omo Ultimate powder was
more expensive than the standard Omo. He’s right. $22 per 2kg box, versus $20. Now that might seem fair enough. After all, Omo Ultimate is meant to be
“Omo’s most advanced laundry powder formulation ever”! What an incredible time to be alive. But as Jon points out. Omo Ultimate requires one-and-a-half scoops
per wash whereas regular Omo requires one. Meaning it’s more than one-and-a-half times
as expensive per wash as regular Omo. And the thing is, both products claim to have
“Built-in pre-treaters” “Amazing first-time stain removal”
and to be “recommended by leading machine manufacturers”. So I’m curious – is OMO Ultimate the same as regular OMO only they want us to use more of it? Great question Jon. Such a great question in fact, that we put it to Unilever
– the makers of Omo. And they said
OMO Ultimate laundry powder has more enzymes and oxygen bleach than our OMO Active
Clean powder. These are the more expensive components
which are the reason for the increased washing efficacy of OMO Ultimate. Hold on a minute – if it’s got “increased
washing efficacy” why do you need to use more of it? Ahhhh In 2017, Choice tested 109 different types of laundry detergent, Omo Ultimate
front loader powder scored 80%, and regular Omo powder scored 79%. So by choice’s measure, Omo Ultimate gives you
a 1% better wash but costs 66% more. That sounds like the ‘ultimate’ rip-off. It does a bit, doesn’t it? Until next week, DINGO GOTH Until next week …ergh Until next week… GOODNIGHT!

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