Major Chase Updates! | Changes to the Travel Portal, Partners & Sapphire Bonus Rules

Hey, it’s Ernest from Trip Astute. In this video, I wanted to do a quick summary
of some big changes occurring with Chase that affects those of you who collect points. For those of you in the US, we hope you had
a great Labor Day! Today, I wanted to do a quick video on some
changes that have occurred with Chase. As some of you might know, there’s been
a lot of activity and changes with Chase lately, some of which might really affect those of
you who are in the points and miles hobby. Before we get started, if you’re new here,
I want to welcome you to our channel. Trip Astute is a travel channel that is focused
on sharing ways to make travel easier, affordable, and more enjoyable. Traveling can be stressful and expensive,
so we’re looking for ways to help you maximize your experience through travel tips, points
and miles, and innovative gear. If that sounds interesting to you, please
consider subscribing. Let’s jump straight into the changes. We’ll go in the order of the good, the bad,
and the ugly. 1. The good news — the Chase Travel Portal is
now being hosted by Expedia. If you use the Chase Travel Portal, you may
notice that the look and feel of the portal has changed a bit. I say “may” since it’s only live when
using the portal on the Freedom cards. If you’re a Sapphire cardmember, then you’re
probably using the portal under that account, which still has the old interface that is
managed by Connexions Loyalty. Though it looks like Chase is planning to
roll it out to all their Ultimate Rewards card accounts soon. While there are definitely some differences
when searching for flights, I think the biggest change is that you can now book and price
flights up to eleven months in advance under the new portal, whereas the old portal only
allowed up to nine months. You’ll also have access to some of Expedia’s
discounted and seasonal offers, as well as more access to seats when booking flights. That’s a big one for me since we usually
can’t select our seats when using the Chase Travel Portal and have to wait either a week
before or at check-in to select our seats with the airline. A few folks online have been complaining that
some previously available hotels, particularly Disney World resorts, are now unavailable
under the new portal. If you happen to experience this situation,
I recommend calling Chase and seeing if they can still book it. In fact, this is a good rule of thumb any
time you hit a roadblock when trying to book travel using points on the portal. Also, if you have both a Sapphire card and
a Freedom card, and are debating on which to use when booking, it’s probably going
to make more sense to use your Sapphire Preferred or Reserve card since they have a higher per
point value. For example, redeeming the same roundtrip
flight from Los Angeles to Las Vegas would cost $179 on both versions of the travel portal,
but one costs 17,900 in points while the other is only 11,933. This is because the redemption rate for the
Chase Freedom is one cent per point, while the Sapphire Reserve is 1.5 cents per point. If you have the Sapphire Preferred, it’s
1.25 cents per point. So it’s definitely worth using your Sapphire
card for the redemption assuming that the cash price is the same for the booking. 2. The bad news is there are some updates to
Chase’s travel partners. Sadly, Chase lost Korean Air as one of their travel partners. This is definitely bad news, but there is
a silver lining. Chase picked up JetBlue as a new travel partner,
which is pretty awesome. JetBlue has some reasonably priced business
lie-flat seats so this new partnership could come in very handy. 3. And now the ugly … Chase has quietly implemented
a new opening bonus rule for Sapphire cards. Chase has increased the Sapphire bonus waiting
period from 24 months to 48 months. The Points Guy recently wrote that the issuer
updated their terms on the Chase Sapphire Reserve application. It also seems to be in the Sapphire Preferred
application, but not from all sources. When I checked both the Sapphire Preferred
and Reserve card off the Chase website, they both now include a 48-month restriction on earning
a new bonus. This makes it even harder to earn the bonus,
especially if you were planning on downgrading your current Sapphire card to one of the Freedom
cards, then reapply for a new Sapphire card. My recommendation is that if you are applying
for either of these cards, check the offer details to see what they list. I think what often happens is since Chase
has so many offer links floating out there, they sometimes have ones where the details
have not been updated. If you happen to find one where the offer
details shows 24 months instead of the 48 months, I would take a screenshot of it before
applying. That way you have proof in case you don’t
receive your bonus and Chase cites the new policy as the reasoning. Also, I know I probably sound like a broken
record, but this is a great reminder that the game changes all the time. If anything, this is a good opportunity to
start looking at other points programs and card products. Just because Chase and American Express are
arguably the top issuers when it comes to rewards, I definitely wouldn’t discount
some of the other players in the market who are really ramping up their travel rewards
cards. What do you think about these new changes? Does it change your credit card strategy and
approach? Let us know in the comment section below. If you enjoyed this video or found it useful,
please give us a thumbs up and consider sharing the video with others who might benefit or
enjoy our content. Until next time, travel safe and travel smart.

27 thoughts on “Major Chase Updates! | Changes to the Travel Portal, Partners & Sapphire Bonus Rules

  • Thank you for all of the informative videos you crank out. I saved over a $100 on my trip last week because of your car rental video.

  • :56 – I don’t understand why anyone would want the good news first.

    The good news is tainted because you know there’s some BS news coming right up behind it.

  • Great video! It's definitely getting harder out there! But many ways to keep your travel cost down. Keep up the good work! 👍

  • Great video ,,,

    I opened up 4 new account starting this year ..
    I had already a Amex green card for like 10years , but upgrades to the Gold Amex like two months ago . Would the Amex gold now count as a new account ?
    I want to apply for the sapphire Preferred . But concerned about the 5-24 or 5/48

  • I think the bad and ugly topics will not affect me and the family since we're not aggressively generating miles/points. Although I did just use 36k miles for a quick Labor day trip to see family, and using the Chase portal I didn't realize I was not to be given a choice other than basic economy. As I move from Hawaii for a year soon, I will be looking out for more options from the upcoming Expedia driven Chase Sapphire portal. Note: since mid July I have traveled from Hawaii to Thailand and Malaysia (same trip), California, and now Washington State. Later this month is Texas twice, California again, and another place I cannot mention right now, sadly mostly all for work, but I still love to fly and see new or just different places. Thanks for another great video!

  • Great vid consolidating the info! With chase clawing back benefits its got me looking at amex with more interest. Will you be doing a video on these other travel cards/programs to consider?

  • So even though I'm 0/24 now I have to wait two more years before I can get a Chase Sapphire Reserve bonus??? What is Chase playing at? I was originally going to complete the Chase quadfecta by downgrading my Chase Sapphire Preferred to the Chase Freedom Unlimited, getting the CSR (and its 75K UR bonus), and then adding the Chase Freedom and the Chase Ink, but I hardly see the point in that now. Looks like I'll be getting the Amex Platinum next instead.

    Why, Chase, why? 🙁

  • By switching to Expedia, you can no longer book Southwest flights from the portal. There are a few DP saying you can book over the phone, but a handful of DP also coming in saying the service rep is unable to book as well.

  • Another great video. Have you ever considered doing a video comparing the advantages of various cell phone providers for road warriors and international travelers? Which cell providers have the best coverage, and most reasonable international roaming plans?

  • I’m at 2/24 i’m deciding on which Chase card to get after my Sapphire Reserve. Any help is appreciated. By the way my credit score is 846

  • In my experience chase doesn't seem to give a shit about if you have a screenshot of an offer that you should be eligible for. Tried multiple Avenues to get them to match my CSP 50k bonus to the 60k bonus which I had an active link for but they wouldn't hear of it even upon sending a screenshot when they asked for proof -_-

  • Hi Ernest .. how are you …I have a question I just got my sapphire preferred with a high credit limit and my freedom unlimited I wish I would of gotten the sapphire reserve question is can I upgrade to the sapphire reserve and would they do a credit check/hard pull to upgrade and those the 5/24 rule applies to upgrades thank you

  • I have the freedom unlimited and I want to upgrade to the freedom since it would be more of a benefit. Will Chase do a hard pull and would it go towards the 5/24 rule?? I'm currently at 1/24 with the freedom unlimited being the last card I got. April 2019 would make it two years. Ultimately My goal is to get the CSR but I'm afraid of applying for both the freedom and the CSR since it will bring my credit history down.

  • Hi Ernest, thanks again for the awesome videos. My wife was always an authorized user of all my accounts but now I want to get cards for her, in her name for bonuses and because she flies Southwest. I am over the 5/24 Chase now as I just maxed out applications. Do I need to remove her from the authorized users before I can apply in her name? And if I remove her, will that work?

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