Outdoors RV Factory Tour Part 3 (Quality Control + Anniversary Series)


So Darin, we’ve seen how these walls are
built and I think this is the stack of walls that we saw just on the other side. Yes that is the stack of the walls you just saw the other side going through
the lamination plant with Dave and they’re now brought in here, getting ready to
put on the trailers. Yep. We’re still in the 22FQS Anniversary series. Gotcha.
These walls as you can see on that trailer we’ve just put on that trailer
there. Yep. So we’re gonna head down here and start looking at the roof
construction process. Sounds good to me. This is the third and final video of our
Outdoors RV factory tour series. In part one we saw how the frame is
constructed and the layers that are put into it to make it a four-season trailer.
In part two we saw how the walls are made in a temperature and
humidity-controlled lamination shop. If you haven’t seen those videos yet, you
can find the links in the video description. So now we’re down here
looking at again the layers of rugged constructionness and we choose on every
single outdoors RV trailer to use a radius crown roof. Now, a couple of
features with this. When it’s radius like this going from side to side, you get
full insulation value here, as you get full insulation value over here.
Does that make sense? It does. As opposed to pinching up in the corners?
Yes. So if we’re building a climate designed four-seasons trailer and we now
put a roof on it and now it’s pinched from here to here with no insulation,
what’s our point of what we’re trying to do? Exactly. So this is another key
component. Also being that it’s crowned like this, it gives us an extra 5 inches
of headroom throughout the entire trailer from the front to the rear. And
we’ve really noticed that on ours. We’re not tall people but we’ve had guests
come over and things and they instantly noticed that the dome in the
roof makes it feel a lot more spacious. Yes. And that’s a sidebar feature of our
rugged construction and climate design. Yeah. But we also want to look at those
creature comforts for not only ourselves but for you and your camping. Totally,
love it! So now we’re gonna do here take this truss and this truss will actually
go like this upside down when over here where they’re doing building the roof.
Let’s go take a quick look at that. And so in looking at this, there’s that truss
we’re looking at. It’s now upside down. And so now we’re gonna put your ceiling
panel in. Yep, and you can see there’s the bow of the roof you can see.
And they’re putting it in four by eight panels that go all the way across. And now
another rugged feature that we do is instead of just putting a piece of bat
molding and stapling it on every seam. How good you think that’s gonna be when
you’re going up and down all the rough roads? We don’t want you, or ourselves
after camping for so many months or whatever going up there and saying, well, my
roof is falling apart. Yep. And so we use a snap track batten system that goes in
there. Okay. And so you might have noticed this, Matt, on your trailer. If you look, it
looks very seamless up here. Yes. There is a little track in here that has
a little fastener. You can see that this is going to go on here. That’s going to
go right inside that track and then a pneumatic hammer will go in there and
put this down all the way. That is not going to come off on the rugged rough
roads. Yeah. And that holds everything together
lock tight. Yes. And that’s not just the fastener. This is also fastened on here
but that is where the two panels come together. So then, if you were to look at
the other side of this, on the other side of this, we would have put our
air-conditioning ducting in here. Yep. That’s what we would have seen here and
then that’s just going to be then put up on the trailer and we can go up there
and take a look. Let’s do that. You can now see what Dave was
talking about before with the fasteners going through here into that aluminum
and into that wood, wood tie-in stick and then you can see right across over
here there’s the AC ducting that’s going in there. And then also what’s going to
be happening in this department here is the rough electrical are all going to
be going in here. So right past this truss you can see there’s a light that’s
being installed right there. Then if we go down this way a little farther,
there’s another light you can see being put in there. There’s a plumbing vent that’s
coming up over here and now I here some of that wiring that’s coming on and
here’s that wiring harness that Dave was talking about. Gotcha. There’s a speaker
that’s got involved in there. So most of the wiring as it goes around the trailer, it
doesn’t go into the floor, it actually goes through the roof and around. Yes,
absolutely. So now what will happen in this point position right here is the
next step here would be they would be
insulating the roof. So again, it’s part of our whole process of the climate
design for seasons. We are now going to put three layers of insulation in the
roof. So we gonna start with a layer of PINK Panther insulation, another layer of PINK
Panther insulation, just like we had on the floor Yeah. And then we’re gonna put the
reflective blanket insulation up here to make a three-layer insulation on the
roof. Then on top of that, what they’re doing here in the next station is
they’re putting marine grade 3/8 inch plywood roof decking on the roof.
And that plywood we actually love because when we mounted our solar panels
so many people worry there’s nothing to screw into on their roof but we knew we
have that 3/8 plywood underneath that we could really a good anchor into. Yeah, and
so you’re not having to go in and add extra blocking..
Exactly. .. to that to be able to put those solar panels on. And your trailer has how
many solar panels? We’ve got 600 watts, 6 panels on it. 6 panels, 600 watts, that
would have been a real inconvenience for you to have to go in and redeck the roof
to put those in. Yeah. So now here’s the next stage we were just talking about
that 3/8 inch marine-grade plywood, that has now been installed on the trailer.
And this is actually a really good angle where you can also see the curvature of
the roof. It’s good for water runoff. A curve has incredible strength and then we already
saw that whole curve allowed us to put that 3 layers of insulation from side to
side. Another thing in looking at all the different layers then making a climate
design four-seasons trailer. This is the back of the fridge. We use a Norcold
fridge. And looking at that we asked Norcold to put on standard and every
single trailer that we build a cold weather kit that’s attached to the
fridge. That allows this fridge to operate in ambient temperatures down to zero
degrees where most RV fridges when you get below 32 degrees it’s starting not
performing as well as they’re not designed for the colder climate. Here at outdoors
RV it’s standard in every trailer. At 34 degrees, this fridge has a
temperature gauge in it that will preheat and start the ammonia to keep it
running and operating at below 32 degrees. Okay so now we’ve got to the
position where we just watched the 3/8 inch marine-grade plywood being installed in
the trailer. It’s now come to the next station and what in this station right
now they’ve got the one piece rubber roof installed on the
trailer. So that’s a single sheet of rubber that’s spooled out from over there
all the way along. And what it really comes down to on this, is like you’ll
heard Dave Van Cleave talked about, i’ts the assembly process and putting this
together. And you can look at this roof you can look how the one-piece went side
to side, no big bubbles on the roof. And you can
look at the fasteners along the side, straight, even, lots of fasteners on the
side. That’s a well-put-together roof as far as from the assembly side of things.
So Darin, one of the things I’m noticing is a bit different here is this front
cap. On our mountain series we just have the bonded fiberglass but the Titanium
series and some of the others have these fiberglass caps on the front. Tell me
more about these. Yes. So what you’re seeing actually here is actually another
brand new feature but you’re here at the plant at the right time. This is a brand
new fiberglass cap that we’ve designed. It’s going on our 10th-year Anniversary
Series trailer. It is in the silver fiberglass which is part of the 10th
Anniversary Edition. Now, a couple things with the fiberglass caps themselves, in
that we try to buy some stuff locally as we can, like our plywood’s we try to buy
from Portland, Oregon. if you’re to look out there we’re seeing
where a lot of stuffs from either Montana, Canada, Idaho. Yeah. This product
right here is made up in Yakima, Washington. Which is not too far from
us. And so we work with that supplier. It’s our new fiberglass cap and one
thing also that they’ve done is they’ve come up with.. because of our
customers go a lot of off-roading and stuff, if we just used a fiberglass all the way
to the front, this front end could get chipped up in different things. Totally.
And so we’ve been using a bedliner. Yeah. And then we’ve been putting some diamond
plate on some models in the front of the trailer. They’ve developed a new bed
liner material on here that we’ve even taken little razor blades and stuff and
you can’t hardly even scratch it and scuff it. Wow! I think we need some of that
stuff. And so it’s now brand new on this and we’re really excited about that and
you’re gonna see right over here we’re gonna get to see a little bit of the
Anniversary Series decal being put on the trailer. So now this is one of those
front caps that we just saw in that stack there and now lying down and we’ve got the
decals going on. Yes, so this is being prepped to put on the trailer and so
they take it out of the stack there, they prep it down here. They will start
putting on decals here. Another feature is here’s
the new Anniversary Series decal that’s going on the trailer. And if we go right
over here we’re going to see where this was installed on the next trailer on the
assembly line. Perfect. And then down here this is the new line that you’re talking about.
Yes, this is the new liner that we’re talking about here and you can just feel
it’s got some extra grit and stuff that the other one did not have. But it’s not
rubbery, it’s like a plasticy thing, that’s nice! Yes, they were
telling us about this material. We said we’re always into something that’s a
little bit better. Yes. And they said we think this would fit in nicely with your
company so they put it on a test cap awhile ago.
Yeah. We tested it and then we’re going with it in production. I love it!
Let’s go and see one on the trailer! Here we are in front of the new cap. That
thing looks astonishing! I love this! Well thank you. It’s both not only just
durable but it also has a really good modern look to it. Yeah. And so what we
did is we went over there we saw the caps in the packing material, saw it on
the ground. They started putting things together now we’ve seen it actually
physically install on a trailer. It looks phenomenal. I love that decal in the middle!
That looks incredible! So what we’re having this
department here is when they’re gonna start putting on windows we’ll go in
here which we put thermal pane windows. Yeah. It’s part of our climate design
package on everything we build. And what does thermal pane mean? Talk me through
that. If we were to build all the stuff you’ve seen so far in the climate design
package and then put single pane windows in the trailer.,
Yeah. ..single pane windows have like an hour value of zero basically. It’s just to
see in and out of. So we partnered with our window supplier and put thermal pane
windows in every trailer. Gives you extra insulation compared to a single pane
window. Now, in looking at it, even people building a house in Phoenix, Arizona. What
do you think they put for windows in Phoenix, Arizona – single pane glass? I bet
not. I bet not. They’re gonna use a thermal pane type window because the insulation
works both in the winter time and the summer time. And we really feel that.
I makes a big difference. As soon as you get those windows closed they can
really start to either keep the heat in or keep that heat out. So you think it
makes sense from us as a company to make thermal pane windows an option or
should they be standard. I think they should be a standard. Right and they are.
They’re a standard feature in everything we build. That’s awesome! You do
do two different designs of windows, right? We do have two different styles
but both styles are thermal pane windows. I see. So we have a frameless window that
we put on all the Titanium series products. Yep and that is really a window
that started out in the motorhome group quite a few years ago, went to some
high-end fifth wheels. They look really nice. They look really nice, a sleek
design, window, no frame on the outside. Now, still has the thermal pane window
capability of it for the insulation value. Now, the pro of that window is it’s
an awning style window so it opens up like this. Yes. And so if it’s raining
outside which we do get some rain here in the mountainous West. A little bit.
Yeah. A little bit, yes. That someone can have that window open, getting some
breeze through there, that style. Then on the Mountain series, our
Backcountry series, and our Trail series even our Anniversary series, we’re gonna
use the framed window, still thermal paned. And it’s got a slider in it.
There’s a feature of the slider window is you can open it up and get
more of the cross breeze going back and through. And we love that on ours, that’s the
one we’ve got. That’s what yuu got. Some of the camping we do, having that cross breeze
coming through I want as much air coming through as possible. Absolutely,
absolutely. Why don’t we take a look inside this trailer because this is now
looking a lot like a trailer. And I’d love to see how it’s looking inside. Okay,
let’s go take a look. And so now a few things that you’ve seen here that we’ve
seen along the way, if you look at the roof, you can see that there’s the
speakers from the inside. Here’s the light from the inside.
There’s the vent there on that side which could be a MaxxAir vent fan could
go in there. This is gonna be a skylight that goes in this route here. You can see
the stereos been put in there. The TV will be putting in the next station up.
The range is now been put in. And you can see it’s starting to look like a trailer.
It looks a lot like a trailer. Yeah. So one of the things I notice in here is we
have this lovely laminate floor, this linoleum floor here and we do have a
piece of carpet here. What’s the carpet for? So just like you, for us, we would
love to have a trailer that had zero carpet in it at all. That’s one thing we
would really like. The way a lot of the slide-out systems are designed. As you
can see here’s a slide-out system that’s on rollers. Right? And when that slide out
goes in and out, it goes in and goes right here on the carpet. Gotcha,
So they had the carpet and the pad. It really works well for the slide out to
go in and out here and provides a little bit more of a insulation barrier
between that slide-out is the floor and this here. Gotcha.
Okay, that makes sense. It does, it does. But I want to keep this back as far as
we can for the walking area. Exactly. And we’ve heard from a few people that they
they kind of love the easy clean floor and this one piece of carpet they’re
like “why”? but that makes sense that it’s got to be there because of this slide
coming on to it. Yes. And then the other thing I’ve noticed in here as well is
this red tape. What’s this red tape all about?
So, one thing you talked to Dave about testing. Yes. And so we’re
gonna do the water test over there and Dave will go to into some more
testing that we’re gonna do starting around this corner. Here, on this
particular assembly line, there’s a nice lady named Danny who’s been in this RV
world for a long long time and maybe we’ll get to meet her coming up here, is
she will start walking around the trailer and looking at places where she
says, hey this may be maybe a ding here, this may be crooked here, and she’ll
start marking things throughout this line here of things that we can improve
on. And she’ll get with the group leader yeah and say hey here’s something here.
If it’s something that she’s seen repetitive and maybe that started
happening over there, go have a chat with them. That make sense.
So quality is baked in not just at the end as a final check but really every
stage is kind of like do the install and test it, check the quality is there at
every single stage. Now, another thing with that, because you’re right on that, is
that she ultimately works with Rick Ewing the service manager. I see. So
that’s her direct.. So any warranty things coming back she’s aware of as well and
he’s aware of these things. Yes. Along with the communication with Dave VanCleave,
the director manufacturing. That system has worked really well and that’s
a system that Mr. Nash put in years and years and years ago. And things will
always get through this process I guess, there’s always gonna be something that
slips through the net somehow. But having that feedback loop through the warranty
and the service department means that hopefully they will stop happening again.
And that’s the whole process with this. As you’ve seen now being on your second
tour here, right? Yeah. We have one robot. The one robot was the button over
there the guys pushed on the x and y axis to route out. Yeah. Everything else
is done by hand. And so we are humans, but we do listen. Yeah. That’s just part
of the listening process of how we can continually improve on what we’re doing.
And not just listen but also change. And we’ve seen a few things that we point
out so we’ve been going around saying oh it’s not like that on our trailer and
you’re like no we changed that because we heard my customers and they said this
thing. And that’s super cool. On the one hand it’s kind of like well I wish
my trailer had that, but you can’t have everything, right? As long as it is
changing and improving over time, that means every trailer that leaves is a
little bit better than the last one. And that will continue to change and next
week there may be another feature that we’ve learned here or for another couple
customers or through warranty that we’re gonna make the adjustment to. We’re gonna
continue to do that and have been for years. That’s awesome. Okay, so now I’m
looking at we’re looking at some insides of this trailer so look at some of the
things on the outside. You’re gonna see now that the ladders been installed on
here. And one thing that we do again, looking at a better part on the
trailer is this is a big tube ladder that’s on the trailer versus the skinny
ladder that goes on the trailer. People like to get up on their roof. And they
look at the skinnier ladder that’s out there it’s like whoa can I really get up
on that? And you saw the blocking and stuff that we had in lamination
department. We went ahead and spent the extra money to put this big tube ladder
on standard on everything now. Now, if we go over here on this side of
the trailer, the next step that’s going to happen here is they’re gonna put in
the thermal pane windows like we talked. They’ll start putting in the
entry door, put in the outside speakers. Yep. This is the back of the
range. Yeah. So Darren one of the mods that we did on our trailer was to add
some extra insulation into this front storage bay. Although the doors
themselves are already insulated we just felt that the bedside tables have got a
little bit cold overnight and I talked to you about that and you said we saw your
video on that, we saw the mod and we’re gonna put that in action. Have you got in
here? So yes. We did see the mod. We do have PD meetings at the plant. That mod
came in to us to our PD meeting. Yeah. We sat down and talked about that and
says okay well we haven’t really heard anything about that. Mr. Dave VanCleave
had his trailer down at the river that weekend. He went down to his trailer
and said let’s verify what we’re hearing here. Yep. And he actually was
like, oh yeah, that’s kind of cold on that nightstand. It’s cold. And so always looking
for more insulation or a better insulated thing.
And what’s really fascinating about this. This wasn’t time this way. This is the
first trailer that we have it in. That’s awesome! And so if you look underneath here
you’re gonna see we now have it insulated.
Yes! That’s my insulation! And thank you both for that product suggestions. Absolutely!
I’m so pleased to see that. That is so cool! So now as you can see in this station here that the
roof has been sealed. There’s the gutter that’s been on the
roof, the MaxxAir vent fan, the air conditioners been put on, the TV antenna
has been put on. This particular model is a Backcountry series and it has a
standard 170 watt solar panel and let’s go over and talk a little bit about the
solar. Okay looking at solar and solar ready. I will tell you we first started
here we hardly were putting on a solar panel. And I camped in trailers without
any solar panels we had the option to put on a 95 watt solar panel at that
point. I put that on my trailer. It’s amazing the difference as far as when
you are off grid camping what solar does for you. And now we’re putting solar on
more and more on trailers standard on particular series of trailers. And so in
listening to our customer and wanting to make that more convenient for them in
this be able to camp more places at more times of the year that we put
standard on all of our trailers solar ready. And what solar ready means is we
partnered with Zamp Solar at a Bend, Oregon. They were again looking at local
suppliers and they came to us and helped us design our system. And they have up
here in the front of the trailer you’re going to see a control box which is a
plug’n play control box and we have ran for their recommendations 8 gauge wire
from there straight down for the batteries at. And so every trailer comes
standard with the control box and the 8 gauge wire already built in. And then on
the inside of the trailer of the front bedroom cabinets above the bed there’s
going to be a hatch that we’ve already pre-drilled out with the wires there so
if either from our dealerships or you as a customer, you can easily go in, pull the
wires out of that hatch, plug in your solar controller, come up here,
plug-and-play into the roof, here comes your solar panel. Perfect. And
that’s exactly how we did our solar setup. We were able to use the wiring
that you guys already run to put 600 watts of solar on the roof of our RV. So I see behind us here a stack of walls and I think this is something like what
we saw being built over in the lamination plant when we saw some
slide-out walls being made. Yes. and so in looking over there with
Dave you saw some things on there about slide-out end walls and stuff being
routed out. One thing we do is this, the slide-out walls are the same walls
are on the side of the trailer. Gotcha. Including.. But smaller! But smaller. ..including
the slide-out roof. Okay. The slide-out roof is the same two inch bonded
laminated slide-out roof. Gotcha. That was a feature that Dave VanCleave actually brought to the party for us here. And so now those are stacked
here and you can see the first one there has been brought to here and this is the
start of the slide-out department. So the trailer we just left, the
next thing that would be installed there is the slide out. So the trailer is
gonna come down that side, the slides gonna come down here and they’ll join. Yes.
I’d love to see that. So let’s go take a look over here.
So this slide actually looks a lot like the one in ours. I recognize the wiring
coming up in the corner. Yeah. We’ve got this which I assume is where it slides
in over the bit of carpet that we saw. Yes. What else am I looking for in here?
Okay, so in looking at this like we just talked: 2-inch bonded aluminum frame
walls here, that wall, back wall, all of these, right? Then, now, another thing that came
from Rick Ewing, our service manager, was slide-out floors. So looking at slide-out
floors we use 3/4 inch plywood. Yep. Wow, that’s really thick! Look how thick
that is, right? No OSB floor. And then underneath this we laminate
fiberglass to this. Interesting, oh yeah. I can feel it. You can feel it. So that
would have been put through the lamination department over there. Yep. So
why do we do that? So looking at a slide-out,
you saw the rollers over there. Yep. It’s gonna go in and out over time, right?
So looking at yours, you now had your trainer for 13 months. Yep. Every day. That
slide out has been in and out a lot. A lot. So in looking at this, instead of using a
woven material that could eventually over time, do what? Fall apart. Fall apart.
Rick Ewing says we’re not doing that because I don’t
want to tell a customer down the road how do you replace that is you take the
whole slide out box out. Yeah. There’s got to be a better way. We
chose to laminate fiberglass onto here and having an issue in ten years with
that issue. That’s fantastic! That’s good to know. Yeah. So the slides
get built here and then can we see one joining into a trailer. Yes, in fact
there’s one up here being put in right now. So let’s go take a look. This is looking a lot more like a
trailer now. Looks like we got the slide in here. Yes. And so we were just looking
at the individual components of a slide out being put together. Yep. It’s
gonna be taken off of the slide out system over there.
Yeah. And you can see with a crane hoist it can be brought up inside the trailer
and then the electricals can be hooked up the slide-out system is gonna be
hooked up and they’ll test it right here and all of a sudden now you have a
completed slide-out in your trailer going down the road. That’s awesome! And
then I noticed in terms of this slide-out mechanism – on ours we have the
Schwintek rail down the side. This looks like something different. What have
you got in here? So we use two different types of slide-out systems. We use both a
rack and pinion slide-out system.. Yeah. ..or the Schwintek system. There’re pros
to both systems. One pro with the system that you have in your trailer is that it
allows us to put holding tanks in places where we couldn’t necessary put holding
tanks before.. Ah, interesting. ..because the rack and pinion system
takes up all that space in there. Yeah. But as far as the functionality of both
we use them religiously in both in all of our brands. Yep. It just depends on,
okay Darin, what are we looking for this trailer, we want to put this big
holding tank and the furnace has to go over here. Let’s use this type of
slide-out system. And ours has been working great but I’m intrigued by this design
as well. It looks interesting. And I recognize this door. Tell me about this.
So when we looked at better ways to insulate a trailer, everything
out there with an exterior shower had the quarter inch thin plastic door which
there’s got to be a better way. And so like we do on our luggage doors by
putting the big 1 inch thick luggage doors, we took our design team and
said the same thing here. So now you open this up and now your exterior shower is
inset behind the same one-inch thick door. So it’s really well protected, it’s not
gonna freeze. Right. And there’s obviously a cavity behind there into your
living space, so you’ve added more insulation across your living space as
well. And this being more inside it could also pick up the
heat and stuff in the inside of the trailer. Exactly. So Dave, one of the things I’ve learned over the last couple days spending some
time with you here is that you guys really really care about quality and you
really care about finding opportunities for things to go wrong, identifying them,
fixing them before they leave this building. What’s going on right now at
this station? Right now they are doing a high pot on
the AC and the DC legs. They plug the coach into a high pot and what that’s
going to do is tell us it whether we have a short in the unit or if we’re
having wire breakdown. Gotcha. So it’s really checking that all the connections
are good, nothing’s shorting, nothing is touching where it shouldn’t be. Correct. Once
they get that done then they will do light test. They will actually supply
power through a panel to each individual light. Right now they have your front
light and your dump light on. And they’re gonna make sure all those lights and/or
electrical components are functioning correctly. Every single thing works. And like I say
this is one of many tests we test. We test in several stations on this. Once
they get this complete they’ll go back to the water lines. They’re gonna do in
this, all the faucets are hooked up and your water heater they’re gonna
go to a forty pound test so they don’t hydraulic the water heater. Yeah. And
after that test passes then they’ll move on to the propane. They have all
appliances hooked up. They’ll put three pounds of pressure
the through the tanks and do the whole propane system.
Correct. That’s fantastic! And then by the time it makes the end of this building
is that testing complete then? Absolutely not, we will do it one more time before it
goes to the dealer. Wow. And then the dealer should do it. Then the dealer does
it. Wow! So things really should get caught
before the customer. The should. That’s why we have the processes we do.
And what happens if the customer does find a problem? How does that get handled?
Usually if they have the problem, naturally you’re gonna let someone know. Sure.
They should call their dealer and the dealer should take care
of any problem that they have. But anything that comes up beyond that would
make it to here.. if it comes beyond that, we have service techs on the phone. If we can’t talk them
through it or they’re not comfortable with doing it themselves we put out the
welcome mat and they come to our factory and we’ll help them out. And if you see
that issue coming up more than once, does that come back into this building?
Oh, absolutely, absolutely! Then its audits. We audit, we make sure
our people are doing the correct procedures in the correct sequence. That’s perfect. Cool. We’re getting very very close to the end of this manufacturing line here. What
happens at this last couple of stages? Well this last stage, it just came
out of the final department which final is gonna put in the finishing moldings,
fascia, cushions. I’m seeing sofa in there. Sofas, mattress and then it will move up here
and they’ll start cleaning the unit and then we have our QC people have followed
this unit since its came out of the metal catwalk and they start hanging
tape. Yep. Procedures is what we call squawk.
Okay. There’s something to squawk about. And we’re squawking about anything that
isn’t complete, crooked, not up to our standard, trying to get all that complete
before it rolls out our doors. That’s awesome! And we joined you guys yesterday
as you went around some that stuff as well and some of the things you have
finding, Diana and I were standing and going what have they seen here. These are some
really minor things that you are picking up. Yes. Well we try to be the best that we
can in the house we live. Yeah. And that’s just part of our game. As far as
manufacturing goes, the deal years ago stopped here and we’ve taken it further
with a PDI process, a manager by. Yeah. I think that’s one of the things that when
we were here a couple years ago was something impressed us so much, one of the
reasons we then went on to buy the Outdoors RV.
We weren’t looking for a luxury RV. We wanted a really well-built RV, something
that was just going to really be comfortable and nice to be in, but really
well built. Everything from the platform, the chassis, the frame and the axles
right up to the fit and finish at the end. And that’s what we’ve seen in our
Outdoors RV and yeah, you can see it through this process. You can see
the care and attention that goes into that. Yeah. That’s our story. Yeah. So Dave,
we are standing at the edge of the building here. Just a hundred feet that
way is where we saw a rolling frame come in a little while ago.
We followed the assembly line all the way around and now we’re standing at
pretty well finished trailer. Right. Correct. Where does it go from here? Well, it just
doesn’t roll out our door and go to a home. Okay.
This unit will go out and will line up with the day’s production
which we’ll do a final manager by. We will go through and re-squak the unit,
anymore possible warranty issues, fit and finish.
We’re looking at the whole package deal. Once we have looked through the
inefficiencies on the coach yep they will again people, we have a crew that
will go in clean that up and the wheel don’t stop there, then it moves to our PDI
department. Wow! So one of things I was really astounded by yesterday’s you, I
hadn’t realized this. You’re telling me that despite all the checks and things
are happening here, even when it leaves here, every trailer goes with another PDI
process to look at the whole thing now that everything’s kind of put together.
But not just that, every single trailer, nothing leaves here without managers
laying eyes on that trailer. That is correct. That’s incredible! That’s
pretty cool. I would love to see some that PDI process. Is that something we
can take a look now? Let’s go. So Casey you are the lead here in the PDI
department. Correct. Tell me what your role is involving? Well my role is to walk into
this unit and behave like an owner. Like I’m gonna buy this unit.
Yeah. So when this unit rolls out of here it’s ready for sale, it’s ready for
somebody to walk right into it and say I love it.
And you’ve gotta put your stamp on it to go, I am happy with this. Right, absolutely!
And how did you do that? What are you looking for? Well the first thing we do
is we start from the outside and we walk through a complete
walk around, we look top to bottom making sure there’s no defects, nothing out of
the normal. If there is we either correct it or have somebody come out and correct
it. Gotcha. So you can actually not just identify the things, but you can fix a
lot right here. Correct. And then if you see things that
you think what you’ve seen a couple of times today or something do you wander
over and have a chat with the guys over there? Correct. Yeah, we try to
prevent the issue from reoccurring. So the sooner we can get the unit in the
bay and if we recognize that there’s an issue we stopped it immediately
online. Perfect. By the time it leaves here it is good to go for the customer.
Yeah, that’s the plan. So we like fled the tanks, we do the
water test, electrical test, all the functionalities, and then we go into fit
and finish which is making it beautiful. Perfect. And I see you doing one of the
tests here. Correct. Can you tell me what you’re doing with this test? So right here, this is our city
inlet water fill. So we’re pumping the air into the system, air over water. So
this whole unit is completely full of water right now. Okay. And then we add
80 psi to it which is above standard. Yeah. Our tanks will withhold 150 psi.
Wow. But an eighty pound test for 10 to 15 minutes is above standard. And so at
the end of 10 minutes you want to see that it’s still readings 80 psi. And then
we come out and if there’s an issue then we start searching. We start from back
and we go to the front. Now, that happens on just a sample of trailers?
That happens on every single trailer, every time, it’s mandatory. That’s fantastic. Yeah. Casey, thank you so much, really appreciate it. I will let you back to it. All right, thanks. So we’ve had
a fantastic time today doing the factory tour here at Outdoors RV and we have
seen how a trailer like the one behind me started here, went into this factory,
and when it left it comes out here into this lineup, and this is what the
managers gonna check later before the final PDI and it ends up in the hands of
the customer. It’s been a really really fun experience so Darin, Dave thank you
so much for your time today on taking us through that. It’s been really
interesting and fascinating to see what’s changed since we did a couple
years ago. So thank you for that. So we really enjoy this factory tour but
if other people want to do a factory tour, how do they do that?
Simply give us a call, go to our website. You can look and see the different times
and stuff on there. Generally we do tours every Monday through Friday at 9:00 a.m.
And one thing we’ve done since we started here. We’re proud of what we’re
building here and the customers that are looking at these products sometimes are doing two and three and four years research and they have some
different questions. We want them to come see exactly what we’re doing and what
they’re looking at. One particular customer is looking at a particular
floorplan yeah and they’ll call us and ask when
that particular floor plan is coming down the assembly line and we’ll
coordinate that with them. We don’t have things to hide here. We want to show
people what we’re doing here for building. It’s absolutely fantastic and
doing the tour a couple years ago is ultimately the reason we decide to buy
an Outdoors RV. We were just so impressed with the quality and that shows every
step of the way. Everyone here you can tell it’s like a family people are
building these RVs here and we really really enjoyed doing that again today. If
you have too, hopefully it’s giving you some ideas or some of the questions that
you might want to ask about an RV you’re thinking to buy. I would definitely
recommend checking out Outdoors RV. We’ve been living full time in ours now
for just over a year and it’s been working out great for us. We’ve put it
through its paces and at every possible opportunity it has done exactly what
we’ve asked of it. So I hope you enjoyed this video and if you did, make sure to
hit that subscribe button and if you got some questions leave them in the
comments below and we’ll do our best to answer those questions. See you next time!

24 thoughts on “Outdoors RV Factory Tour Part 3 (Quality Control + Anniversary Series)

  • For the Cost of the Outdoor RV. You would think that they would use a metal roof or Fiberglass, Rubber and TPO just don't have the endurance and low maintenance that is needed for real Outdoor camping.

  • ORV is where we are headed for our first TT. Your three part series reenforced our choice. Thanks for taking the time to showcase ORV.

  • Thanks for the comprehensive ORV tour. We live, work and travel full-time from our 2019 ORV Timber Ridge 27BHS (purchased new in Washington State) since March. We've made our way to Arizona on our way to Austin. Before we had towed it 100 miles, we returned it to the dealer for warranty repairs for frame rust, a blown shock absorber, defective shock bushings, wiring repairs, blinds not opening or closing and a misaligned slide out. Yesterday, I completed a field repair (in Arizona) on the shower drain. I noticed water pouring out from under the trailer after my wife took a shower. The shower drain had slipped out of the trap under the tub. I did the repair myself since the local dealer was about 4 weeks out on service appointments. The quality control on our trailer stands in stark contrast to everything I've seen put forth by ORV. I am thankful that ORV covered the warranty issues. I just don't understand how this trailer made it out of the factory with all the obvious QA issues.

    Scott

  • Thing that concerns me with all RVs is that they’re only as good as the people putting them together. Why do they have to staple, or screw in so quickly? Take more time and they’ll be less “quacking”. Lol. I do love their trailers though and would definitely consider this brand.

  • Love Outdoors trailers. Couple things. Looks like they dont frame around windows. Would like to see a fiberglass or PVC roof. And would like to see Azdel instead of Luan in the walls.

  • Took the tour as our model was being built in 2018. Missed seeing "our" trailer construction by just a few days! Enjoyed this view of things we couldn't see on the tour. Thanks ORV and Matt for the grand finale.

  • this was very impressive – it was great to see how proud of their work the people you interviewed are. if we ever sell our current RV we will be looking at Outdoors RV – I liked what you said " we were not looking for luxury just very well made"

  • Absolutely terrific videos of the construction and we thank all involved. Loved the detail that Darren and Dave explained but would love if someone could please add an addendum to this 3-part series. We own at F28RKS, bought because we were convinced the quality is better than their competition.

    1/ In particular, I was really anticipating the installation of roof insulation in Part 3, but it was either cut or not done. I'd like to see in detail how the insulation is placed among the vents, trusses, wiring etc.
    2/ I'd really like to see and know how the front cap is installed, with all the framing etc behind. This includes detailed construction of the 5th wheel front cap area too, as our 2016 28RKS had to come back for factory 'enhancement' due to substandard construction of the front cap/pinbox area.
    Any chance we can see more on these items?
    Thanks
    CN

  • Thank you so much for this series of videos! Question for you as Outdoors RV owners: I saw a complaint regarding aluminum framed trailers, in that they don't insulate as well as wood framed ones, since the aluminum tubing conducts heat/cold far mor readily, and that "in cold weather you can see the outline of the frame on the walls", due to the cold conduction. Have you noticed this???

  • We recently returned from a 9 state, 2 Canadian province, 3 month 10,000 mile trip from the Northwest to Northeast and back again. We encountered rough roads, severe thunderstorms, near freezing temperatures as well as very hot and humid conditions. Our ORV 250RKST performed very well. I would not buy anything else.

  • Great series, well done. They look like they have a good work ethic and care a lot about the Customers' satisfaction. I first learned about their 5th wheel as it was recommended by several people. Then learned about the T/T's. All look to be very well made especially for boondocking. I'm a little disappointed to see EPDM roofs. I understand TPO to be a better option. I've also heard that you can't expect to find 100% of what you want. It looks like ORV gets the essentials done right.

  • A friend of a friend delivers trailers to the dealers. He delivers all name brands and he says, "Handsdown, Outdoors Trailers pull above and beyond, quality is the best and is the only trailer he would buy!". We are looking forward to the day we get to test these out ourselves. Great videos, thank you.

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