TSB Intermediary thanks mortgage brokers for a great first year


In January 2015, we launched TSB Intermediary
continuing our mission to bring competition to the market. We grew our business through
our trusted network of brokers. Our goal was simple: to deliver
great products through an outstanding expert-to-expert service. Over the last 12 months, we’ve done
just that and more. Providing direct access to decision makers, processing applications
in record breaking time and picking up the phone in seconds, not minutes. We know that
time is everything so we’ll never leave a broker waiting. In our first year, we have
delivered a service that’s a cut above the rest. And that’s why 92% of our brokers rate
us highly. Our people are skilled professionals dedicated to helping our brokers get the best
for their customers. Together, we have helped thousands of them buy a new home and we’re
just getting started. We couldn’t have done it without you. so we wanted to say thank
you. Hello – from myself and all my TSB Partners, a huge thank you for making TSB part of your
daily activity and allowing us to reach this milestone beyond our own expectations. A massive
thank you to all of our intermediaries on behalf of myself and the rest of my team for
all of your support throughout 2015. Who would have thought we would have taken 71,000 calls
in 2015 of which 94% were answered within 30 seconds? I can’t believe how much it’s
grown and I would like to say a huge thank you for all of your contribution. I’d like
to say a huge thank you to all the brokers for helping us make this such a success. On
behalf of the London and South East region, I want to say a massive thank you to all our
brokers who have supported us since our launch in January 2015. It’s been a tremendous year
for TSB and we’re very much looking forward to working with you again in 2016. We wish
you all the best for a very successful year. We wouldn’t have been able to do what we wanted
to do in 2015 without you guys so thanks to the broker population and we look forward
to your support in 2016 and onward. Wow what an incredible year it’s been with our launch
in the intermediary market. I wanted to take this opportunity to personally thank you for
your support over the last 12 months and particularly for trusting us with your business and your
customers. We look forward to working with you over the next 12 months and beyond. Thank
you.

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