Wells Fargo switches to Flagstar


FRUSTRATION FOR WELLS FARGO CUSTOMERS AS THEY MAKE THE SWITCH TO FLAGSTAR BANK. STRUGGLES TO CREATE NEW ONLINE ACCOUNTS, UNTRANSFERRED FUNDS, AND NOT BEING ABLE TO GET CUSTOMER SERVICE… JUST TO NAME A FEW OF THE PROBLEMS. WANE 15’S KAITOR KAY IS UNCOVERING HOW FLAGSTAR’S COMPETITORS ARE REACTING. HE JOINS US NOW IN STUDIO. TERRA, DIRK, YOU CAN BEST BELIEVE OTHER BANKS IN THE AREA ARE TAKING NOTICE AND ALSO HOPE TO TAKE CUSTOMERS. COUNTLESS WELLS FARGO CUSTOMERS WAITED IN LINE TODAY OR SPENT HOURS WAITING ON THE PHONE, IN HOPES OF SUCCESSFULLY TRANSITIONING TO FLAGSTAR BANK. “JUST A LOT OF HEADACHES AND I COULD ALMOST SAY NIGHTMARES.” THE ROCKY SWITCH HAPPENED DECEMBER 1ST. AMONGST THE MANY CUSTOMER COMPLAINTS ARE TROUBLES SIGNING IN TO ONLINE BANKING, TRANSFERING MONEY, RECEIVING NEW DEBIT CARDS, AND GETTING A HOLD OF CUSTOMER SERVICE. ONE SOFTWARE BUSINESS OWNER WE SPOKE TO SAYS HE HAS 20 OUTSTANDING CHECKS THAT HIS CLIENTS ARE UNABLE TO CASH, BECAUSE HIS FLASGSTAR ACCOUNT ISN’T READY. NOW, HE PLANS TO CHANGE BANKERS. “I WAS GOING TO DO IT BEFORE BUT THEN THEY TALKED ME OUT OF IT… NOW THAT THIS HAS OCCURRED AND YOU CAN’T GET ANYONE TO CALL YOU BACK… I’LL PROBABLY SWITCH OVER LATER. I GOT TO IMAGINE PLENTY OF PEOPLE WILL PROBABLY DO THAT. IT’S ONE THING TO HAVE A PROBLEM. IT’S ANOTHER THING TO HAVE SUCH A BIG PROBLEM THAT YOU CAN’T EVEN TALK TO ANYONE.” OLD NATIONAL BANK IS OFFERING A TWO HUNDRED DOLLAR CASH BONUS AT FORT WAYNE BRANCHES TO ANYONE WHO STARTS A CHECKING ACCOUNT. 3RIVERS FEDERAL CREDIT UNION IS OFFERING A $300 CASH BONUS TO ANY WELLS FARGO CUSTOMER THAT WANTS TO SWITCH TO THEM. THEY’VE ALREADY RECEIVED HUNDREDS OF TRANSFERS SINCE THE FLAGSTAR ACQUISITION WAS ANNOUNCED IN THE SUMMER. “CHANGING FINANCIAL INSTITUTIONS IS A BIG DEAL WHETHER IT’S YOUR CHOICE OR WHETHER IT’S NOT. THERE ARE GOING TO BE THINGS THAT YOU DIDN’T THINK OF, AND THINGS WHERE YOU NEED TO GET THIS THING SWITCHED OVER AND THERE IS EFFORT INVOLVED, EITHER WAY. IF YOU WANT TO CHANGE, NOW IS THE TIME TO DO IT WHILE IT’S ALREADY BEING DONE FOR YOU.” A FLAGSTAR REPRESENTATIVE EMAILED WANE 15 SAYING THEY’RE AWARE OF SOME FIRST DAY COMPLICATIONS AND LONG CUSTOMER SERVICE WAIT TIMES. THEY’RE CONTINUING TO WORK TO RESOLVE ISSUES AND APOLOGIZE FOR FOR ANY FRUSTRATIONS AND INCONVENIENCE THEY’VE CAUSED. TO READ THEIR FULL STATEMENT, FIND THIS STORY ON WANE DOT COM. KAITOR KAY, WANE 15 NEWS. MOSTLY CLOUDY SKIES REMAIN

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